Storage Isleworth Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Isleworth provides storage, handling and related services, including services commonly associated with removal and moving support. By placing a booking, using our storage facilities or instructing us to handle goods, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Client means the individual, business or organisation that requests or pays for services from Storage Isleworth.
Goods means any items, property or belongings that you ask us to store, handle, move, or otherwise deal with.
Services means any storage, handling, packing, loading, unloading, moving support or related services supplied by Storage Isleworth.
Contract means the agreement between Storage Isleworth and the Client for the provision of Services, incorporating these Terms and Conditions.
Scope of Services
Storage Isleworth provides secure storage facilities, associated handling of goods in and out of storage, and limited services related to collection, delivery and support for clients who are moving property or relocating. The precise Services to be provided in each case will be described in our written quotation, booking confirmation or invoice.
Any Services outside the agreed scope may be treated as additional work and may incur extra charges. We may decline to provide Services that fall outside our usual operations or where, in our opinion, the work would be unsafe, unlawful or unsuitable for our facilities.
Booking Process
All Services must be booked in advance. A booking is made when you request Services, we provide a quotation or estimated charge, and you confirm that you wish to proceed.
We may require information about the nature, quantity and approximate value of the Goods, access arrangements, lifting requirements and any special handling needs before accepting a booking. You must ensure that all information you provide is accurate and complete. If information is incorrect or incomplete, we may adjust the charges, alter the Services or, where necessary, cancel the booking.
A booking is only confirmed once we have issued written confirmation, which may be in the form of a booking summary, confirmation note or invoice. We reserve the right to refuse a booking at our discretion, including where we consider the Goods unsuitable for storage, where access to the premises is unsafe or where the requested dates are not available.
Quotations and Estimates
Any quotation or estimate we provide is based on the information supplied by you and on our current rates at the time. Unless stated otherwise, quotations are valid for a limited period, which will be indicated in the quotation document or communication. After this period, we may revise or withdraw a quotation.
Where Services take longer, require more materials or involve greater volume or weight of Goods than initially advised, we may charge additional fees at our standard rates. Any estimate is not a fixed or guaranteed price unless expressly stated as a fixed quotation.
Payments and Charges
Our charges for storage and any associated Services will be set out in our quotation, tariff or invoice. We may charge on a weekly, monthly or other agreed basis for ongoing storage, and on a separate basis for handling, collection, delivery and moving support.
We may require a deposit or prepayment before commencing any Services. Where a deposit is requested, your booking is not secured until the deposit is received. For ongoing storage, fees are payable in advance for each billing period unless we agree otherwise in writing.
Payments must be made in full by the due date shown on the invoice or booking confirmation. We accept the payment methods notified to you at the time of booking or invoicing. If payment is late, we may charge interest and administration fees in accordance with applicable UK law and our standard policies.
If you fail to pay storage or related charges within the time required, we may exercise a lien over the Goods and may, after giving reasonable notice, sell or dispose of the Goods to recover unpaid sums, in accordance with relevant legal requirements. Any costs associated with recovery, sale or disposal may be charged to you.
Client Responsibilities
You are responsible for ensuring that you are the owner of the Goods or have the full authority of the owner or all joint owners to enter into the Contract and to allow us to handle and store the Goods. You warrant that no third party has any rights in or to the Goods that would prevent or limit our provision of Services.
You must pack and secure the Goods properly for storage and any associated handling or moving, unless we have agreed to provide packing services. Fragile items must be suitably protected. We are not responsible for damage arising from inadequate packing or preparation carried out by you or by third parties instructed by you.
You must ensure that there is safe and appropriate access for any collection, delivery or handling of Goods associated with your storage. This includes arranging parking, access through communal areas and any necessary permissions. You will be responsible for any fines, penalties or third party charges arising from insufficient access arrangements or from instructions you provide.
Prohibited and Restricted Goods
You must not store, or request us to handle, any of the following without our prior written consent and subject to any additional conditions we may impose.
Perishable items, live animals or plants.
Explosives, firearms, ammunition or weapons of any kind.
Flammable, corrosive, toxic or hazardous materials, including gases, fuels, chemicals and asbestos.
Illegal goods, stolen property or items connected to unlawful activities.
Waste, including items intended solely for disposal that are not suitable for storage.
We may, at our reasonable discretion, refuse to store or handle any Goods that are or appear to be unsafe, illegal, excessively valuable, unusually fragile, or otherwise unsuitable for our facilities. If prohibited or unsafe items are discovered, we may remove, isolate or dispose of them and may charge you for any associated costs.
Waste Regulations and Disposal
Storage Isleworth operates in compliance with applicable waste and environmental regulations. Our primary service is storage and handling of retained Goods; we do not operate as a general waste carrier or disposal service unless this is specifically agreed as an additional service.
You must not use our Services to circumvent waste disposal rules. Items that are clearly waste or that you intend solely for disposal must be declared in advance. If we agree to remove or dispose of any items, this will be treated as a separate chargeable service, and we will handle such items in accordance with applicable waste regulations.
If you abandon Goods in storage by failing to collect them or to maintain payment of charges, we may, after giving reasonable notice, treat the Goods as abandoned and may sell, recycle or dispose of them in line with applicable law. You will be responsible for any costs reasonably incurred in doing so, and any balance of sale proceeds remaining after costs and outstanding charges have been deducted will be held for you.
Access to Stored Goods
Access to stored Goods is by prior arrangement and is subject to our operational hours and procedures. We may require reasonable notice for access or retrieval requests, and we do not guarantee immediate access without prior booking.
We may ask for identification and proof of authority before allowing any person to access the Goods. We may refuse access to any person who cannot sufficiently verify their identity or authority, or where we have reasonable concerns regarding security, safety or compliance.
Changes, Cancellations and Cooling Off
You may request changes to the date, time or scope of Services, subject to availability and our agreement. We may adjust charges if a change affects the duration, complexity or resources required to perform the Services.
If you cancel a booking before the agreed start date or before the Goods enter storage, cancellation fees may apply. The level of any cancellation fee will depend on the notice period given and the nature of the Services. We will notify you of applicable cancellation charges at the time of booking or upon your request.
Where you are a consumer and the Contract is concluded at a distance or off-premises, you may have statutory cancellation rights under UK consumer law. Any such rights will be applied in accordance with the relevant legislation, and certain services may begin before the expiry of a statutory cooling off period only with your express agreement. If you ask us to start Services within any applicable cooling off period, you may be liable to pay for Services already provided if you later cancel.
We may cancel or suspend the Services if you fail to pay charges when due, if you breach these Terms and Conditions, or if we consider that continuing the Services would be unsafe or unlawful. We will give you as much notice as reasonably practicable in the circumstances.
Liability and Limitations
We will exercise reasonable skill and care in providing the Services. However, our liability is subject to the limitations set out in this section.
We are not liable for any loss or damage to Goods arising from inherent defects, natural deterioration, inadequate packing by you or others, or from events outside our reasonable control such as weather, traffic conditions, industrial action, or acts of third parties. We are also not liable for loss or damage arising from your failure to comply with these Terms and Conditions.
Unless otherwise agreed in writing, our liability for loss of or damage to Goods, or for any other loss arising out of the Services, is limited to a reasonable amount having regard to the nature and value of the Goods and the charges paid for the Services. We may set specific financial limits in our quotation or booking documents. You are encouraged to obtain appropriate insurance cover for your Goods, particularly where they are of high value.
We will not be liable for indirect or consequential loss, such as loss of profit, loss of business, loss of opportunity or loss of enjoyment, even if we were advised of the possibility of such loss. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any other matter that cannot lawfully be excluded or limited.
Insurance
Our standard charges do not include insurance for your Goods unless this is expressly stated. You are responsible for arranging any additional insurance cover you require, either through your own insurers or, if available, through any separate cover that we may offer subject to its own terms.
You should inform your insurer that the Goods will be stored away from your premises and, if applicable, that they may be handled or moved in connection with storage or removal-related services.
Data Protection and Privacy
We collect and process personal data in order to administer bookings, provide Services and comply with legal obligations. Personal data may include your name, contact details, service history and payment information.
We will handle personal data in accordance with applicable data protection laws and our internal policies. We will take reasonable measures to keep personal data secure and will not share it with third parties except where necessary for the provision of Services, for payment processing, to enforce this Contract, or where we are required to do so by law.
Complaints and Dispute Resolution
If you are dissatisfied with any aspect of the Services, you should notify us as soon as possible so that we have an opportunity to investigate and resolve the issue. Where damage or loss is alleged, you must report it to us promptly and, in any event, within a reasonable time of becoming aware of it, providing supporting information and evidence where available.
We will review your complaint and respond within a reasonable timeframe. If a dispute cannot be resolved informally, either party may consider appropriate legal remedies. Nothing in these Terms and Conditions affects your statutory rights where you act as a consumer.
Amendments to Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time you enter into a new Contract or renewal for Services will apply to that Contract. For ongoing storage arrangements, we may vary the Terms and Conditions by giving you reasonable notice. If you do not agree to any material change, you may terminate the Contract in accordance with the cancellation provisions, subject to settling any outstanding charges.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that if you are a consumer resident elsewhere in the United Kingdom, you may also be entitled to bring proceedings in your local courts under applicable consumer protection law.
Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision will be deemed deleted without affecting the validity and enforceability of the remaining provisions.
Entire Agreement
These Terms and Conditions, together with any quotation, booking confirmation or other documents expressly incorporated by reference, constitute the entire agreement between you and Storage Isleworth concerning the Services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in the Contract.
